In general,you will receive your product in days according to the service you select when check out when your payment is clear.If not, we will give you notice by email. However we cannot be responsible for delays in delivery when events occur beyond our control,such as bad weather. Please report to us if you do not receive the item(s) in estimated days so we can check what happen with the delivery. Please contact us ASAP if you do not receive your item(s) in 5 working days.
We accept return within 14 days of the date of purchase. We will make refund deducting the actual postage we send it out if you return the item(s) to our warehouse in original package. If for any reason, you are not entirely satisfied with your item(s),please contact us.
We will always strived to solve any issues for you.
If any questions,please feel free to drop us an email anytime.We answer all questions within 24 hours excluding the public holidays. Please check your item(s) before you sign for the consignment note. If the glass is damaged you must sign as Goods Damaged or refuse the item(s) and report this to us with photos (if you accepted item(s) and find any damaged) immediately.
Please be aware that you may experience delays in delivery when events occur beyond our control such as extreme weather conditions or item(s) being damaged or lost in transit. Bear this in mind if you take leave from work or arrange the services of a professional fitter, we will not reimburse plumbers invoices, your time or any other costs occurred by the deliay or condition of your delivery. So we stongly recommend you book a plumber after you have received your item(s) in good condition.